Return and Refund Policy

Last updated: October 21, 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work for the digital software sold by Kofax Store.

Money-back guarantee

You may request a full refund within 30 days of your purchase date, provided the conditions below are met.

Eligibility

• The request is made within 30 days of purchase.
• The license key has not been activated, or you agree to deactivate and uninstall the software from all devices.
• The purchase was made directly from Kofax Store.

Non-refundable items

• Licenses that have been activated and cannot be deactivated.
• Volume or business licenses once the keys have been issued, unless the software is faulty.
• Subscription renewals after the renewal date has passed.
• Purchases made through other retailers.

Wrong product or edition

If you bought the wrong edition (for example Standard instead of Advanced, or Windows instead of Mac), contact us before activating the key and we will exchange it or refund the difference where possible.

How to request a refund

• Email support@kofaxshop.us with your order number and the reason for your request.
• If asked, confirm that the software has been uninstalled and the license deactivated.
• We will reply within two business days.

When you will receive your refund

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to show the credit.

Delivery problems

If you have not received your license key within 24 hours of purchase, please check your spam folder and then contact us. We will resend it or refund your order.

Contact us

If you have any questions, please contact us:

• Email: support@kofaxshop.us
• Phone: +1 (877) 390-3780
• Address: 583 Margaret Street, LOS ANGELES, CA
• Hours: Mon - Sat / 9:00 AM - 5:00 PM [PDT]